Last updated: October 9, 2026
1. Introduction
This policy explains how to contact us about order cancellations, returns, damaged or defective products, and refunds for purchases made through shoppx.com.
Return eligibility and available remedies depend on the circumstances of the order and applicable law. Nothing in this policy excludes or restricts any mandatory consumer rights.
2. Contact Us Before Returning an Item
Please contact [email protected] before sending an item back.
Include the following information where applicable:
- Your order number.
- The product you wish to return.
- The reason for the request.
- Photographs or other supporting information if the item is damaged, defective, or incorrect.
We will review the request and provide the applicable return instructions. Please do not send a return to an address that has not been confirmed for your case.
3. Eligibility for Returns
Return eligibility may depend on the product, its condition, the reason for the return, and applicable legal requirements.
Where a return is accepted, we may ask that the item be returned with its included components, accessories, and packaging, to the extent reasonably appropriate and permitted by law.
We may assess the condition of returned goods before completing a refund or other remedy where permitted by law.
Certain products may be subject to legal or practical restrictions on returns, including personalized, perishable, or sealed products that are exempt from return rights after opening for health or hygiene reasons, where applicable law permits such restrictions.
Any exclusion applies only where legally permitted. It does not affect mandatory rights relating to defective, damaged, misdescribed, or otherwise non-conforming products.
4. Incorrect, Damaged, or Defective Products
If you receive an incorrect, damaged, or defective product, contact [email protected] as soon as reasonably possible.
Please provide your order number and a description of the problem. Photographs may help us assess the issue.
Depending on the circumstances and applicable law, the available remedy may include a replacement, repair, refund, or another legally required solution.
We will review each case based on the information provided and the applicable legal requirements.
5. Change-of-Mind Returns
If you wish to return an item because you have changed your mind, eligibility depends on the applicable return terms and any statutory cancellation or withdrawal rights that apply to your purchase.
Please contact us before returning the item so that we can explain the relevant requirements and procedure.
Where applicable law grants a mandatory cancellation or withdrawal period, that right takes precedence over any inconsistent provision in this policy. Additional conditions, exceptions, and return-cost rules may apply under the relevant law.
6. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return, the applicable return terms, and the law governing the transaction.
Where a return is required because an item is defective, damaged, incorrect, or otherwise subject to a mandatory remedy, we will handle return costs in accordance with applicable law.
For other returns, you will be informed of any applicable return shipping requirements before proceeding, where practicable and legally required.
Please use the return instructions provided for your case to reduce the risk of delivery problems.
7. Refunds
Once a return or refund request has been assessed, we will notify you of the outcome and any next steps.
Approved refunds will generally be issued through the original payment method where practicable and permitted. The time it takes for a refund to appear in your account may depend on the payment provider, card issuer, or bank.
The amount refunded and any applicable shipping-cost treatment will be determined by the circumstances of the order and applicable law.
We will not use this policy to delay or withhold a refund where a mandatory legal deadline applies.
8. Order Cancellations
If you wish to cancel an order, contact [email protected] as soon as possible and provide your order number.
We will try to accommodate a cancellation if the order has not progressed beyond the stage at which cancellation is practicable. However, we cannot guarantee cancellation after processing, fulfillment, or dispatch has begun.
If an order cannot be cancelled through this process, any applicable statutory cancellation or withdrawal rights remain unaffected.
If we cancel an order after payment has been collected, we will arrange any refund required by applicable law.
9. Exchanges
If you would like to exchange an item for another product, size, or variation, contact customer support before returning the original item.
Exchanges are subject to product availability and the applicable return process. If an exchange is not available, we will explain the available options, subject to your legal rights.
10. Non-Delivery and Delivery Problems
If your order has not arrived or tracking indicates a delivery problem, please contact [email protected].
We may investigate with the relevant carrier or logistics provider. Your statutory rights concerning non-delivery and remedies remain unaffected.
11. Changes to This Policy
We may update this Returns & Refunds Policy from time to time. The current version will be published on this page with a revised update date.
Any change will apply as permitted by law and will not remove mandatory rights relating to a purchase already made.
12. Contact
For cancellations, returns, refunds, or product issues, please contact [email protected] and include your order number.
For our business details, please refer to our Legal Notice.